Customer voice
“Fresh allowed us to start over with a fresh adoption of SharePoint and staff don’t feel or know that they’re still using SharePoint!”
Fresh wins ClearBox Intranet Choice. For the second year running.
ClearBox Consulting has named Fresh a ClearBox Intranet Choice Winner for 2026, the second year in a row. This year, Fresh was specifically recognised in two categories: AI Innovator and Strong Knowledge & Search.
The ClearBox report is the intranet industry’s most rigorous independent review. No vendor spin, no pay-to-win scoring. Hands-on testing of 37 platforms across eight real-world scenarios, backed by genuine customer interviews. Being recognised as a leading product, twice, means something.
Here’s why they picked us out this year.
AI Innovator
ClearBox was clear about what this badge is for: platforms doing something unusual and genuinely beneficial with AI. Not AI as a feature list item. AI that solves a real problem.
FreshMind earned this because of how it works. It’s scoped to official intranet content, not your entire M365 estate. It answers natural language questions from authoritative documents. It finds people by expertise, checks both calendars, and books a meeting, without leaving the intranet. And it supports publishers in creating content without the usual faff, while keeping everything secure and governed.
ClearBox noted: Fresh has “made good use of AI capabilities to add value to specific use cases such as editorial support and answering questions on controlled topics.
That’s the point. We didn’t build FreshMind to be impressive in a demo. We built it to be useful every day.
Download your copy
Strong Knowledge & Search
This badge recognises platforms that genuinely excel at handling and retrieving reference and evergreen content, the kind of thing that makes or breaks an intranet in practice.
Fresh scored 4+/5 for Information Finding & Search and 4/5 for Knowledge & Content Management. Strong metadata management, Topic Explorer, bulk content lifecycle tools, and a search experience that significantly improves on standard SharePoint. ClearBox specifically called out people finding as a particular strength.
ClearBox gathered customer feedback independently, and reported zero negative comments about working with Fresh.
What customers said
Customer voice
“There is real care in helping you get the most from Fresh and that is so helpful in the often resource poor world of intranet / knowledge management at most firms.”
None of this happens without people
Awards like this are the result of a lot of unglamorous work, product decisions made years before they get recognised, support conversations that never make it into a report, and customers who give honest feedback when asked.
Thank you to everyone at Fresh who has contributed to building and improving the product. And a genuine thank you to our customers and partners for trusting us, for telling us what’s not working as well as what is, and for being part of how Fresh keeps getting better.
The Fresh extract from the ClearBox 2026 report is available below or grab the full 900+ page report if you want to see how everyone else fared.
Check out the full review here
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