Keyword Search
A familiar search experience.
Find your intranet content fast.
Fresh Search narrows your search to your intranet content, so your team finds what they need, not what they don’t. And when a keyword isn’t enough, just ask. Fresh Search answers your questions in plain language, drawn from your own content.
Less time searching. More time doing.
Your teams stop asking you the same questions over and over. Crisis updates land with who needs them first. Annual policies get read instead of lost in the pile.
Your intranet shifts from something people avoid to somewhere they actually go first. The constant low level chaos finally quiets.
Search the way your team actually thinks.
AI Search
Ask a question in plain language and get a direct answer, with sources.
Topic Search
Find content through structured tagging.
What makes Fresh Search different.
AI answers you can trust
Ask a question the way you’d ask a colleague and get a summarized answer, with citations to the content it came from, so your team can verify it and click straight through. Part of FreshMind, the AI layer across Fresh.
Reaches across your systems
AI search pulls answers from your SharePoint intranet content and connected systems like Confluence, all in one place.
Built-in analytics
Understand how people search, what they’re looking for, and where your content can improve.
Refined search experience
Filter by content type or metadata like department to quickly narrow results.
Flexible scoping
Let users search across the intranet or zoom in on specific areas.
Search panel with history and suggestions
Make it easy to revisit recent queries or discover suggested content as users type.
Integrated with Microsoft Search
See bookmarks and acronyms alongside your intranet content.
Enterprise search
Extend search to external sources like ServiceNow or Confluence.
FAQ
Can we trust the answers AI search gives?
Yes. Every AI answer cites the content it came from, so your team can open the source and check it. You can also expand the reasoning to see the steps the AI took to reach its answer. AI search only draws from authoritative sources your intranet managers have approved, not the open web, so answers stay grounded in content you trust.
Does AI search respect our existing permissions?
Yes. AI search honors each user’s permissions, so people only get answers from content they are already allowed to see.
Do I need to configure anything to get started with search?
No setup is required to start using Fresh Search; it’s included with your Fresh installation and ready to go out of the box, scoped to your intranet content. The more content you add (and the better it’s tagged), the easier it is for users to find what they need. That said, you can optionally customize the experience by defining additional scopes, setting up content types, and configuring filters.
Can users search for content across the entire intranet or just specific areas?
Both! By default, Fresh Search looks across the entire intranet. But intranet managers can create additional scopes, so users can choose to search within specific areas, making it easier to find content that’s relevant to them.
What search options are available, can users search with AI or natural language?
Yes! Fresh Search offers a flexible experience for different types of users. You can use classic keyword-based search for a familiar results list, or switch to the AI-powered option that supports natural language queries and returns direct answers with citations. Fresh also supports topic-based search, using metadata to help users discover content by themes or categories defined across your intranet.
Can I track how people are using search in Fresh?
Absolutely. Fresh Search includes powerful analytics that give you insights into how people use search. You can track top searched keywords, terms that didn’t return results, total search volume, and more, helping you improve your content strategy and identify gaps.
Can Fresh Search return results from external systems like ServiceNow or Confluence?
Fresh supports an enterprise search experience, allowing you to surface content from external systems, like ServiceNow or Confluence, right alongside your intranet results.