Managed SharePoint and Office 365 intranet support
Ensuring the on-going success of your Fresh Intranet is important to us. This is why, with every Fresh deployment Product Support is included with every Office 365 intranet. For those organisations who want to add further value to their investment, we offer a range of intranet support packages to suit any budget.
|Key Features Supported||Entry||Essential||Enhanced||Elite|
|Fresh Technical Code Support (Per/M)||4||8||16||28|
|Office 365 Admin (Per/M)||8||12||20||40|
|Fresh Advisory Support|
|Fresh Quarterly Healthcheck|
|Fresh Dashboard and Analytics|
|Office 365 Health Status Reporting|
|Hours of Cover: 8am - 6pm (Mon. - Fri.)|
|Extended Hours Support Service||n/a||n/a||Optional Extra||Optional Extra|
|Office 365 Service Owner||n/a|
|Office 365 Usage and Digital Insights||n/a|
|Proactive SharePoint Checks||n/a||Optional Extra|
|Office 365 Monitoring||n/a||n/a||Optional Extra|
|Service and Technical Account Management||n/a|
Get a quote
Get a quote
Get a quote
Get a quote
Organisations who rely on Fresh intranet support
Intranet performance quarterly health check
An intranet project does not finish at point of delivery. As part of our on-going commitment to customer success, you will receive a quarterly intranet performance review.
In this review we’ll advise on code performance and usage to ensure your intranet continues to deliver on your strategic objectives.Get in touch
Office 365 usage and consumption analytics
User adoption is the biggest measure of success. With Digital Insights you can analyse which applications and licenses are being used by your users.
We’ll then work with you to quickly and effectively implement enhancements to the way your organisation utilises Fresh and the Office 365 product stack.Get in touch
SharePoint intranet development on-demand
Dev on-demand helps clients with adhoc SharePoint intranet development and deployment requests as part of a controlled release management process.
As part of this package, your organisation will have access to highly skilled SharePoint developers who can help customise Fresh functionality and deliver new features.Get in touch
Fresh is so much more than an intranet in a box
We’re running a limited number of intranet strategy workshops. We’ll talk you through what a high-level digital workspace strategy with on-going support could look like with your content, identity and brand.BOOK A WORKSHOP
Access to Microsoft Premier Support
You’ll get access Microsoft Premier Support with Content and Code’s Managed Office 365 Service and our Office 365 technical teams are all fully certified in core Microsoft technologies. Our Office 365 support processes are aligned to the IT Infrastructure Library (ITIL) to ensure a high quality of service that will help your organisation see an instant return on your Office 365 investment.
- Access to Content and Code’s Microsoft Premier Support Service
- Enables prioritised access to Tier 2 support specialists
- Support is managed and coordinated by our Microsoft Technical Account Manager (TAM)
- Special critical situation escalation process implemented for High business impact issues
Fresh integrates with your existing technology stack
Fresh is a SharePoint intranet that’s easily configurable and quick to deploy. Fresh features maximise the potential of Office 365 to create a central, modern digital workspace within your organisation.
Understand how Fresh can support your intranet
Do your IT teams have the capacity to take on the additional workload of managing your intranet? With Fresh, intranet support comes as standard. But if you want to take advantage of additional levels of support, provide us with a few more details and we’ll see ho
Let us know a few more details and a Fresh consultant will get back to you with some further information and to gather your exact requirements.