On-going digital workplace and intranet support

We don’t deploy and run. The Fresh team pride themselves on offering the highest level of support long after your intranet has been deployed.

Book a Demo

Reactive support components

The components listed are provided as part of the standard Fresh support contract. Additional advanced services are available to provide support and insight across Office 365.


Advisory services provide a number of hours per month to help resolve queries and questions regarding Fresh.


Incidents describes the calls that result in code-based fixes and this service provides logging, triaging and management in-line with agreements.

Service Management

Provides consistent oversight and management of all calls. Service reviews provide insight and reporting on your intranet’s usage.

Service Owner

The service owner is a named individual who is responsible for making sure your calls are managed and resolved to your satisfaction.

Upgrade Handover

Upgrade packages are made available, along with release notes, build guides and other relevant information.

Deployment Support

A technical resource will be available to assist and support your team’s installation of upgrade packages.


Service level agreements can be provided to ensure that calls (queries and incidents) are resolved in-line with the criticality of your solution.

Hours per Month

Each of our support agreements detail a number of hours per month that the advisory service will utilise. Incidents do not reduce this amount.

Release Notes – Q1 2024

Release Notes – Q1 2024

It’s our first new release of 2024 and boy, is it a good one, loaded with new features and enhance...

5 ways intranet owners can use SharePoint Premium

5 ways intranet owners can use SharePoint Premium

If you are an intranet owner or manager, you know how challenging it can be keeping your intranet co...

Fresh recognised as a top SharePoint intranet solution in 2024 Clearbox report

Fresh recognised as a top SharePoint intranet solution in 2024 Clearbox report

Fresh is recognised as a top SharePoint Intranet solution in the annual Clearbox Consulting ‘Intra...

View all

Ready to start your intranet journey?

If your organisation is looking to make the most of your Office 365 investment, with a customised modern intranet solution, why not request a demo of Fresh?

Let us know your details and a Fresh consultant will get back to you with some further information and chat about your requirements.