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On-going digital workplace and intranet support
We don’t deploy and run. The Fresh team pride themselves on offering the highest level of support long after your intranet has been deployed.
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Reactive support components
The components listed are provided as part of the standard Fresh support contract. Additional advanced services are available to provide support and insight across Office 365.
Advisory
Advisory services provide a number of hours per month to help resolve queries and questions regarding Fresh.
Incidents
Incidents describes the calls that result in code-based fixes and this service provides logging, triaging and management in-line with agreements.
Service Management
Provides consistent oversight and management of all calls. Service reviews provide insight and reporting on your intranet’s usage.
Service Owner
The service owner is a named individual who is responsible for making sure your calls are managed and resolved to your satisfaction.
Upgrade Handover
Upgrade packages are made available, along with release notes, build guides and other relevant information.
Deployment Support
A technical resource will be available to assist and support your team’s installation of upgrade packages.
SLA’s
Service level agreements can be provided to ensure that calls (queries and incidents) are resolved in-line with the criticality of your solution.
Hours per Month
Each of our support agreements detail a number of hours per month that the advisory service will utilise. Incidents do not reduce this amount.
Ready to start your intranet journey?
If your organisation is looking to make the most of your Office 365 investment, with a customised modern intranet solution, why not request a demo of Fresh?
Let us know your details and a Fresh consultant will get back to you with some further information and chat about your requirements.