Q&A Chatbot
Add a card to Viva Connections where your team can ask questions and get answers without leaving their daily dashboard.
A Fresh approach to intranet AI.
Your team stops hunting and starts finding. FreshMind brings trustworthy AI answers to the search they already use, with the control and insight to keep making the answers better.
Recognized by ClearBox
Fresh Intranet earned the 2026 ClearBox AI Innovator badge, awarded to platforms doing something genuinely useful with AI, not just adding it to a feature list.
Smarter Search
Find information the way you ask for it.
Your team doesn’t think in metadata. They ask questions like “who speaks Polish?” or “what are my benefits?”
FreshMind understands those questions and brings together the right information from people, documents, and pages across your intranet. You can ask follow-up questions for added clarity without leaving the search experience.
Get an answer, not just a list of links.
When someone asks a natural-language question, FreshMind puts an AI-generated answer right at the top of the search results, next to the usual links. It’s the search experience your team already expects from the web, now on your intranet. They can expand the answer, check the references it was built from, and carry the conversation into a dedicated Chatbot vertical when they want to dig deeper.
Available everywhere your people search.
Search Box
Your team can choose between AI-powered search or regular search in the global search box, dedicated search pages, or Viva Connections depending on what they need.
Web Parts
Build topic-specific knowledge centers (HR policies, IT guides, company procedures) where your team finds answers using natural language questions.
AI you can trust.
Useful answers are only half the story. Your team also needs to know where an answer came from, and you need a way to make it better over time. FreshMind gives you both.
AI Reasoning
No black box. See how every answer is built.
Next to any AI answer, your team can open Reasoning to see exactly how FreshMind got there: which content it drew on, and the steps it took to reach the answer. When people can see the sources and the logic, they trust the answer, and they trust the intranet behind it.
That transparency is what earns adoption. The first time someone sees the sources and the logic behind an answer, the usual “can I actually trust this?” hesitation drops away. And every reference is a shortcut to the authoritative content, so Reasoning does not just explain the answer, it helps your team discover where the good content lives.
AI Control
Put intranet managers in charge.
FreshMind hands control to the people running the intranet, not just to the algorithm. From a central place, you decide how much AI does and where it shows up:
- Turn FreshMind on centrally, or switch individual AI features on and off to roll out AI at your own pace.
- Choose exactly which content AI can draw on. FreshMind has no access to your content by default. Intranet admins curate the authoritative sources AI is allowed to use, so answers come only from content you’ve deliberately approved.
- Influence how documents are ranked when FreshMind builds an answer, guiding which sources carry the most weight.
- Add example phrases for people questions, so questions about colleagues return clearer, more predictable results.
AI Feedback
AI that improves with your team’s input.
A quick thumbs up or thumbs down lets your team rate any FreshMind answer in the moment, with the option to report a problem when something is off. It takes them a second, and it tells you a lot.
For intranet owners, this is where trust compounds. Feedback shows you exactly where FreshMind performs well and where it falls short, so your content team knows what to fix. Improve the source content behind the scenes, and the answers improve with it. Turn feedback on or off in FreshMind settings whenever you like.
Works With Copilot
Copilot for everything. FreshMind for your intranet.
Microsoft 365 Copilot reaches across your entire tenant. That breadth is powerful, and it is not always what you want when someone asks an intranet question. FreshMind works within the Fresh boundary: the deliberately scoped set of sites and content that Fresh Fabric defines as your intranet. So, when your team asks a question, the answer comes from authoritative, governed intranet content, not from every file, chat, and document across your Microsoft 365 estate.
FreshMind does not compete with Copilot. It complements it. Reach for Copilot across the breadth of your digital workplace. Rely on FreshMind for trusted answers inside the intranet your comms and knowledge teams actually own and govern.
Content Scoping & Security
Keep control of your content. Now across more of it.
Narrow FreshMind’s focus to specific content areas whenever it makes sense. Point it at only your IT guides, only your HR policies, or only your company procedures for a particular hub, and it will only return results from within that scope.
FreshMind also automatically respects your existing permission structure. Your team only sees information they already have access to, so sensitive content stays protected even when they’re using AI.
And your intranet is rarely the whole picture. With Copilot connector support, you can bring connected systems beyond SharePoint into scope, so AI answers and chatbot conversations surface the right information wherever it actually lives, still trimmed to each person’s permissions.
Content Management
Stop manually tagging metadata.
FreshMind auto-generates metadata and descriptions based on your content. You review in seconds and publish. Consistent metadata across your intranet without the endless tagging work.
Better metadata means your team finds information faster. You spend less time on admin, more time on communication.
Content Creation
Content creation takes less time.
FreshMind handles the parts that drain your time.
- Auto-generate titles, descriptions, and metadata so you are refining instead of writing from scratch.
- Translate content for international colleagues without the extra work.
- Generate banner images for news posts and content pages, so your stories look the part without waiting on design.
Less grunt work. More time on what matters.
AI Analytics
See how AI is really being used.
FreshMind gives intranet owners a clear view of how AI is performing across the intranet. See how many people use AI, which features and sites they start from, and the questions they actually ask.
Two views matter most. Top intents show what your team comes to AI for, so you can double down on what’s already working. Top unanswered intents point straight at your content gaps: the questions people ask that your content can’t answer yet.
Add reference click-through rates and feedback trends over time, and you have everything you need to keep tuning your AI experience so it gets sharper every week.
Benefits
Built for intranets.
Enterprise-ready AI
Designed specifically for workplace knowledge and search, not borrowed from generic AI elsewhere.
Secure
Your data stays in your Microsoft 365 tenant. FreshMind runs on Microsoft Azure OpenAI and doesn’t learn from your content or access the broader internet.
Easy to adopt
It works the way your team already thinks and asks questions. No training needed, no learning curve.
No extra licenses
FreshMind is built into Fresh. No new subscriptions, no new logins, no extra admin burden.
Transparent by design
Every AI answer can show its sources and the reasoning behind it, so your team trusts what they read and you can stand behind it.
FreshMind at a glance.
Capability |
What it does |
| AI Answers in search |
FreshMind shows an AI-generated answer at the top of your search results, with the references it used.
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Natural-language search
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FreshMind understands questions asked in plain language and returns the right people, pages, and documents. |
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AI Reasoning
|
FreshMind shows the sources and the steps behind every answer. |
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AI Control
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FreshMind lets admins turn AI on centrally or per feature, shape document ranking, and tune people queries. |
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AI Feedback
|
FreshMind lets employees rate answers with a thumbs up or down to guide content improvements. |
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Content scoping and security
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FreshMind scopes AI to your chosen content and trims every result to each person’s permissions. |
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Copilot connectors
|
FreshMind brings connected systems beyond SharePoint into scope for answers and chat. |
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Metadata generation
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FreshMind auto-generates metadata and descriptions for your content. |
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Content creation
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FreshMind drafts titles, descriptions, translations, and banner images. |
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AI Analytics
|
FreshMind shows how AI is used, including top intents, unanswered questions, and feedback trends. |