Introducing search analytics, enhanced AI-driven chat and Q&A, scope-based bots and a stack of customer-inspired enhancements to bring a Fresh perspective to your intranet.
It’s our final release of 2024 and we’ve certainly pulled out all the stops, with lots of new features and functionality to improve your FreshMind, intranet AI experience, plus new search analytics to really shine a light on your people’s content requirements.
Search analytics
You already know that Fresh is jam-packed with useful analytics but this new functionality will really help you nail down what your audience is interested in, identify the gaps you need to fill and ultimately help you improve the relevance and findability of your intranet content.
Search analytics is made up of seven charts, including:
- Number of users who searched
- Total number of searches
- Top 10 search queries
- Top 10 no results (where employees are searching but not getting results)
- Vertical usage (which search verticals, or type of content, on the search page are employees clicking on)
- Search start point (where employees are searching from, for example, web part, adaptive card, global navigation etc.)
- Suggestion clicks (which options users are clicking on in the suggestions dropdown in the search panel)
To help you drill down even further, you can view search analytics based on different time scales, for example, yesterday, last 7 days, last 1 month, all time, plus there’s the option to view results based on specific properties.
AI-driven content chat
Users of FreshMind, Fresh’s AI-infused intranet, will already know about the AI-driven document chat feature, released earlier this year, which allows users to predefine documents on the intranet to enable employees to ‘chat’ with specific documents.
This time we’ve gone a step further by adding pages into the mix. Adding pages makes for a more comprehensive chat experience, allowing users to access information from content across the site, as opposed to more policy-delated document information.
Creating specific scopes
From expanding AI-driven chat sources, to honing in on specific content types, our Q4 release includes the ability to focus AI-based results on a specific scope.
So, imagine you wanted to create a policy hub for employees, supported by an AI chatbot. With this new scope feature, you can do just that by focusing the chatbot exclusively on policy content, giving you greater control over what is shared through the AI chatbot. This reduces oversharing risks, as the chatbot will only return results from the policy-related documents and pages it was provided.
Of course, you can create your own scopes and configure Fresh search-based components with multiple scopes. For example, you can have separate scopes for Frontline Workers, HR, Legal and People information, saving your employees time by leading them to targeted content quickly and easily.
AI-driven Q&A bot for Viva Connections
Viva Connections users will love this latest AI-driven adaptive card. The Q&A card features a chatbot, allowing employees to ask a question, then receive information, and linked documents and pages, from their Fresh intranet.
The Q&A card allows admins to create specific scopes, so results can be targeted; for example, for Firstline workers, which is a great feature for the 88% of organisations that employ this hard-to-reach audience. The Q&A card helps to democratise AI by giving controlled access to non-desk-based workers.
Enhancements requested by you
The beauty of taking a Fresh approach is that we’re big enough to get stuff done but we’re small enough to listen. And listen we have. There’s a stack of enhancements in this latest release and most of them are based on feedback from our customers.
Some of the highlights include:
- The option to name your chatbot
- The ability to change the font size in selected Fresh web parts
- Profile panel enhancements to add actions including email, Teams chat, video call, audio call and org chart link
At Fresh, we’re all about giving our customers what they want, so if you’re an existing Fresh intranet customer, we’d love to hear your feedback for future enhancements.
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