How to build a people-first intranet in SharePoint with Abby Webster

In this episode of Fresh Perspectives, David and Jarbas from Fresh Intranet sit down with Abby Webster, AVP of Colleague Digital Experience at TD Bank, to explore one of the largest intranet transformations in banking. Abby shares how her team successfully migrated from a complex legacy system with 150000 pages and 40 different sites to TD Central, a modern SharePoint-based platform serving 95,000 employees across multiple countries. 

The conversation reveals TD Bank’s strategic approach to the multi-year project, including their thorough build versus buy evaluation, transparent vendor selection process, and phased rollout strategy using existing landing page experiences. Abby discusses the integration challenges of moving from IBM Connections to Viva Engage, the importance of automated content targeting based on employee location and role changes, and how they maintain over one million daily visits while ensuring colleagues can quickly find critical customer service information.