Launch an intranet that wins from day one
Fresh is backed by decades of experience with world-leading clients.
Intranet Strategy & Deployment
Get going with a tailored intranet, fast
Whether it’s your first intranet or you’re an experienced operator, Fresh will help you design, build and launch an intranet that meets all your needs and deadlines.
1. Design
Kick-off with a readiness assessment where we’ll confirm your desired intranet set-up. You’ll outline your branding and content requirements as we build a broader strategy to meet your needs.
2. Deployment
Our team will start building a branded version of Fresh in your M365. All supported by focus groups and feedback sessions to get your intranet right before launch. You’ll get to test functionality across your organisation before full roll-out so you’ll feel confident of success.
3. Launch
It’s roll-out time. Arrange training simultaneously as you launch so your employees are ready-to-go in good time. We’re here to advise on everything, from user adoption to creating a winning launch campaign.
4. Review
Post-launch review to check in on how it all went. We’ll look at strategies and ideas to reach key goals, from increased adoption to content views and cross-team collaboration.
Training & Adoption
Help your team get the most from Fresh
Get simple, easy-to-understand training as fast (or slow) as you need. Give your team the strategies to increase user engagement and content consumption whilst learning the ropes with Fresh. We even offer on-site training for teams who want to learn and ask questions face-to-face so everyone’s on the same page.
Customer Success
Get ongoing dedicated support to hit your intranet goals
Your dedicated Customer Success Manager will help you develop and improve your intranet experience with ongoing training, regular reviews and check-ins. With Fresh, you can be sure to stay ahead of Microsoft product updates and changes so you’re always in the know.
We also offer strategic service packages to help clients with their company intranet.
Content management
Platform training
Fresh and Microsoft roadmap
Support
Friendly, proactive support when you need it
No question is too small or too technical for our clued-up support team. Get on-demand, friendly support to deal with questions and queries as soon as they come up. We have in-house engineers working consistently to address all queries promptly, so you’ll never have to chase that support ticket. For everything else, our help centre is packed with guided tutorials to teach you how to get the most out of Fresh.