Murphy Group

Murphy Group implement Fresh globally

Industry: Construction
Locations: 11 Worldwide
Users: 4,000
Technology: Fresh on Office 365

Global construction company takes a Fresh look at their cloud-first strategy

J. Murphy & Sons Limited (Murphy Group) is a multi-disciplined engineering and construction company with a rich heritage of safe, innovative and sustainable solutions to complex infrastructure challenges. The company is supported through a self-delivery business model, industry-leading innovation and a large directly-employed team of over 4,000 engineers, professional managers and skilled operatives.

Murphy was developing a ten-year plan, which was to focus on what they must do to achieve their vision and details the measures to improve their business. To support this plan, Murphy wanted to keep pace with the rapid digitisation occurring in the workplace.

“There are three ways that we need to improve as a business. Collaboration and how we come together; ensuring we’re efficient; and making sure that we understand how we go to work.”
Steve Hollingshead, CEO – Murphy Group


Murphy’s challenge was to figure out what their priorities were and where to start to improve system availability, provide better resilience and to reduce costs. The business had communications issues, specifically getting messages out to staff in a digital workforce located at various sites throughout the country. Access to the intranet was previously only possible from a Murphy desktop or laptop computer. This restricted the employees’ working environment and made it particularly difficult to access documents while out of the office, which in the particular case of site engineers or call outs, limited productivity.


Murphy’s previous intranet was extremely dated and limited in terms of functionality. They wanted their content to become more feature-rich and targeted to individual teams, which the old solution was not capable of supporting. The business wanted to refresh their content and make it more relevant to the individual employees without being too customised, therefore a consistent design approach which aligned with their style guide and corporate website needed to be maintained.

Services delivered

In order to provide Murphy with a customisable communication platform where users can collaborate across the business, Content and Code implemented Fresh, built for SharePoint online. Fresh complements Office 365 by adding depth into intranet functionality combining a communications portal and collaboration hub with search and social. Fresh is scalable so Murphy was able to prioritise the features that were the most important to them in order to adhere to tight deadlines. As such, they were up and running with their new Fresh solution, named ‘One Murphy’, to 1,700 users in six months.

“One Murphy is simply great. It’s Fresh and exciting to use.”
Zahrah Hussein – Graduate Quality Advisor, Murphy Group

Outcomes of the Fresh project

The use of Fresh allows Murphy to benefit from a rapid deployment, having launched One Murphy in six months’ employees now have easy access to tools, resources and company information, mobile-responsive solution that provides an easy way to update and maintain content, and contains flexible templates for multi-use. “Ultimately, by using the One Murphy intranet we’ll be able to collaborate, communicate, and connect, bringing us closer together” says Nick Gorman.

Fresh provides users with a strong search engine which, with up-to-date user profile information, allows users to find what they’re looking for fast and effectively. ‘People Search’ contains information to contact staff across the business, connecting employees easier than ever. One Murphy also now contains all relevant documents to company employees therefore a quick search in Fresh presents results quickly and logically, based on document names and types.

How to Deliver Effective Communications in your Organisation

The challenge for businesses in the modern age is keeping a consistent tempo to work; a reliability to workplace environments; leadership in operations and universal touchpoints that reach across the entire organisation. This whitepaper takes a closer look at the importance of internal communications in a changing business landscape and the role a company’s intranet plays in improving business fluidity and function.


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